We ship to the contiguous United States (lower 48 states) only. We do not ship to Alaska, Hawaii, U.S. territories, P.O. Boxes, or APO/FPO/DPO military addresses.
Q: How much does shipping cost?
Orders of $85.00 and above ship free. Orders below $85.00 have a flat shipping rate of $9.00 applied at checkout.
Q: How long will it take to receive my order?
Total delivery time is 4-11 business days, broken down as follows:
* Order processing: 1-3 business days
* Transit (shipping): 3-8 business days
Orders placed before 3:00 PM MST, Monday through Friday, begin processing the same day.
Q: Why isn’t my tracking number working yet?
Tracking numbers typically require 24-48 hours to activate in the carrier’s system after you receive your shipping confirmation email. If it still isn’t showing updates after 48 hours, reach out to us at Help@autofeedbird.com.
Q: Do you ship internationally?
No. We currently ship only within the contiguous United States.
Q: Can orders be shipped in multiple packages?
Yes, larger orders may be split across multiple shipments. There is no additional charge for split shipments, and you will receive separate tracking information for each package.
Returns & Refunds
Q: What is your return policy?
You have 30 business days from delivery to initiate a return. Items must be in brand-new, unused, unopened original condition with all tags and packaging intact. Items showing signs of use, assembly, or outdoor exposure are not eligible for return.
Q: How do I return an item?
You must contact us first. Email Help@autofeedbird.com with your order number and reason for the return. We will issue an RMA (Return Merchandise Authorization) number and provide the correct returns address. Returns sent without an RMA number or to the wrong address will be refused.
Q: Who pays for return shipping?
If the return is due to our error (wrong item, defective product, or shipping damage), we cover return shipping and provide a prepaid label. If you changed your mind or ordered the wrong product, return shipping is your responsibility.
Q: Are there restocking fees?
No. $0.00 — No Restocking Fees. We do not charge restocking fees on any return.
Q: How long does it take to get my refund?
Once your return is received at our returns address, please allow 1-3 business days for processing. After processing, your refund is sent to your original payment method. Depending on your bank or card issuer, it may take an additional 2-12 business days for the refund to appear on your statement.
Q: Can I cancel my order after placing it?
You may cancel within 12 hours of placing the order, provided it has not yet entered processing. Email Help@autofeedbird.com with your order number as soon as possible. Once processing has begun, cancellations are no longer available and you will need to follow the standard return process.
Products & Quality
Q: Will the color of my plastic feeder or drinker match what I see online?
Recycled plastic products may show subtle color variation between material batches. This is inherent to recycled polymer content — the color may differ slightly from product photos on our website. These variations do not affect the product’s structural integrity or function.
Q: My galvanized feeder has surface marks and the dimensions seem slightly off. Is this normal?
Yes. Galvanized steel feeders and metal components may exhibit minor dimensional variation (±5-10mm) and surface marks from the metal forming process. These are normal material traits — the product is designed to function within these tolerances and the marks do not indicate a defect or used condition.
Q: My drinker leaks or the treadle mechanism on my feeder isn’t working smoothly. What should I do?
First, check that all gaskets, seals, and fasteners are properly seated and tightened. Multi-part feeders and drinkers may require minor adjustment during initial setup. For automatic drinkers, water pressure and installation angle can affect flow rate. If adjustment doesn’t resolve the issue, contact us at Help@autofeedbird.com with your order number and photos of the setup.
Q: How do I maintain my galvanized feeder or drinker?
Galvanized steel products are designed for outdoor use but will benefit from periodic cleaning to remove feed buildup and debris. A dry brush or mild soap solution works well — avoid abrasive cleaners that may scratch the galvanized coating. Ensure drinkers are drained and dried before freezing temperatures if left outdoors.
Orders & Payment
Q: What payment methods do you accept?
We accept Visa, MasterCard, American Express, and Discover. All transactions are processed in USD. We do not accept personal checks, money orders, bank transfers, or COD.
Q: Is my payment information secure?
Yes. Our checkout uses 256-bit SSL encryption and is PCI-DSS compliant. Full credit card numbers are never stored on our servers — only the last four digits and billing details are retained for order verification purposes.
Q: Will I be charged sales tax?
Sales tax is calculated based on your shipping destination and applied in accordance with New Mexico state law and applicable local requirements. The exact amount is displayed at checkout before you confirm payment.
Q: Are there hidden fees?
No. Your total at checkout is: Product Price + Sales Tax + Shipping = Total. There are no hidden surcharges or processing fees.
